Privacy Policy
Effective Date: September 17, 2026
Pro Performance Roofing (“Pro Performance Roofing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, request an inspection or service, or otherwise do business with us.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, phone number, email address, property address, service needs, insurance claim information, financing interest, and other information you choose to provide through our website, by phone, by email, in person, or through other communications.
In connection with inspections and roofing or exterior projects, we may also collect and maintain information relating to your property and project, including photographs, measurements, inspection findings, estimates, contracts, project documentation, warranty information, and communications.
Our website may automatically collect certain technical information, such as IP address, browser type, device information, pages visited, referring websites, and similar usage information through cookies, analytics tools, and related technologies.
How We Use Information
We may use information we collect to:
• Respond to inquiries and schedule inspections or appointments;
• Prepare estimates, proposals, contracts, and project documentation;
• Provide roofing, repair, siding, gutter, and other services;
• Communicate with customers and prospective customers;
• Manage projects, customer relationships, and internal business records;
• Assist with insurance-related roofing projects when requested by the customer;
• Register products, roofing systems, and warranties with manufacturers;
• Process or facilitate financing requests when requested;
• Provide customer service and warranty support;
• Send service-related communications and follow-up information;
• Conduct advertising and marketing, including direct-mail campaigns;
• Improve our website, services, marketing, and business operations;
• Protect against fraud, misuse, or security threats; and
• Comply with applicable laws and legal obligations.
How We Store and Share Information
We use third-party software platforms, customer relationship management systems, project-management services, cloud-storage providers, and other service
providers to operate our business. Customer and project information may be stored or processed through these providers.
We may disclose information to contractors, subcontractors, suppliers, manufacturers, technology providers, financing providers, insurance-related parties when authorized or appropriate for a customer’s project, and other service providers when reasonably necessary to provide our services or operate our business. We may also provide information to roofing and building-product manufacturers for purposes such as product registration, warranty registration, warranty administration, and related customer service.
We may share certain customer or prospective-customer information with third-party marketing and advertising service providers that assist us with activities such as direct-mail campaigns and other marketing communications.
We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our company, customers, property, or legal rights.
We do not sell personal information for monetary compensation.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the website, understand how visitors use it, measure website performance, and support advertising and marketing activities. Your browser may allow you to block or delete cookies, although doing so may affect certain website functionality
Communications
If you provide us with your contact information, we may contact you regarding your inquiry, inspection, estimate, project, warranty, or other services you have requested.
Where permitted by law, we may also use your contact information for marketing or promotional communications. You may request that we stop sending promotional communications at any time. Service-related communications concerning an active or completed project may still be sent when appropriate.
Information Security and Retention
We take reasonable administrative, technical, and organizational measures intended to protect information in our possession. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We may retain information for as long as reasonably necessary for legitimate business purposes, including customer service, project documentation, warranties, accounting, legal compliance, dispute resolution, and recordkeeping.
Third-Party Websites and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third parties, and their handling of information is governed by their own policies.
Children's Privacy
Our website and services are intended for property owners and other adults seeking our services and are not directed toward children. We do not knowingly collect personal information from children through our website.
Your Privacy Choices
You may contact us to request that we update or correct personal information we maintain about you or to ask questions about how your information is handled. Certain information may need to be retained for contractual, warranty, accounting, legal, or other legitimate business purposes.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date.
Contact Us
If you have questions about this
Privacy Policy or our privacy practices, please contact:
Pro Performance Roofing
Raleigh, North Carolina